Is Ubuntu Loosing Touch With It's Community?

Is Ubuntu Loosing Touch With It's Community? : OpenSource Release Feed: "I recently saw Gary Vaynerchuk's keynote at FOWA Miami. One of the things he said that really struck a cord with me was that when someone sends you an email to inquire about your product or are looking for advice you should see this as a compliment to your product/service and therefore, should not put off replying for one second. This is one of the aspects that Gary teaches when it comes to business, you have to truly care about your community. In no industry is this more true then in the open source space."