Voicemail hacking and the 'phone hacking' scandal - how it worked, questions to be asked and improvements to be made

Voicemail hacking and the 'phone hacking' scandal - how it worked, questions to be asked and improvements to be made: "A few people have asked me to explain what the whole phone hacking thing means. The first thing to mention is that the phone hacking episode has nothing at all to do with actual 'phone' hacking. It is actually illicit voicemail access. Access can be gained by using some technical knowledge and or tools, but on the whole it is through system and process weaknesses."